Near the end of the Scrum Guide, there’s a section on the Definition of “Done”:
When the Product Backlog item or an Increment is described as “Done”, everyone must understand what “Done” means. Although this varies significantly per Scrum Team, members must have a shared understanding of what it means for work to be complete, to ensure transparency. This is the “Definition of Done” for the Scrum Team and is used to assess when work is complete on the product Increment.
Who is everyone? Everyone includes the Product Owner, Development Team, and Scrum Master although key customers, sales, product management, product support, and managers should also be aware of what the team understands 'Done' to mean.
The Scrum Master ensures that a definition of done exists for the scrum team.
How to Define 'Done' for Your Scrum Team
Brainstorm – write down, one artifact per post-it note, all artifacts essential for delivering on a feature [user story], iteration/sprint, and release
Identify Non-Iteration/Sprint Artifacts – identify artifacts which cannot currently be done every iteration/sprint
Capture Impediments – reflect on each artifact not currently done every iteration/sprint and identify the obstacle to its inclusion in an iteration/sprint deliverable
Commitment – get a consensus on the Definition of Done; those items which are able to be done for a feature [user story] and iteration/sprint
Let’s assume you have your definition of ‘Done’ documented in a team charter or some other means and have it properly displayed on your scrum board for all to see.
Now What?
Complying With The Definition of 'Done'
In the sprint planning meeting, the Scrum Master should get the Scrum Team to re-confirm their commitment to the team’s definition of ‘Done’. This ensures that everyone on the Scrum Team, which may include new people to the team, is aware and understands what ‘Done’ means. It’s possible that the definition of ‘Done’ had changed during the last sprint’s Retrospective, maybe to tighten up on the quality goals. The Scrum Master goes through the definition of ‘Done’ with the Scrum Team and everyone re-affirms their commitment to it.
During the sprint, everyone on the Scrum Team is responsible to follow and adhere to the definition of ‘Done’. It is the Scrum Master’s responsibility to ensure the other members of the Scrum Team (Developers and Product Owner) have been coached and trained to do this. If the Development Team and/or Product Owner are not following the definition of ‘Done’, we hold the Scrum Master accountable.
What should happen if the Scrum Team cannot follow one of their definitions of ‘Done’ to the letter? Let’s assume for the moment that a Scrum Team has the following definition of ‘Done’ for a user story:
Acceptance tests written covering all acceptance criteria.
Acceptance tests and regression tests run and pass.
Acceptance tests results reviewed by the Product Owner.
No known introduced bugs.
Product demo’ed with Product Owner.
Product documentation, technical and user, updated.
The Scrum Team works hard following the definition of ‘Done’ and is successful except that they’ve introduced some new bugs, violating the ‘no introduced bugs’ clause of the definition and the sprint ends today. What should happen? This is where the Scrum Master might need to hold back the torrent of people, (managers, sales, product management), all of whom want those stories now! Strictly speaking, the user story or stories that introduced the new bugs cannot be considered ‘Done’ and the story(s) are not demo’ed in the sprint review. However, during the sprint review when discussing what didn’t get ‘Done’, the offending user story bugs might be discussed and stakeholders and Scrum Team alike may determine that the bugs are of little importance to the end-users. (Why this didn’t happen before the end of the sprint is another matter that the Scrum Team would analyse in the Retrospective.) The user story would be added to the next sprint to be integrated into the ‘Release’ branch, probably re-tested, and the insignificant bugs closed as ‘not a problem’. It’s most likely that the Product Owner will have the user story ‘Done’ within 24 hours of the sprint review and can then release it at their leisure. If the bug is significant but the stakeholders and Scrum Team determine that the bug is of little importance to the end-users now, the bug could become a new user story to be addressed later. (You'll note that this second scenario is actually adding to technical debt.)
The whole point here is that the definition of ‘Done’ should stand uncompromised throughout the sprint. If there’s a problem with the definition of ‘Done’ that came out during the sprint, it should be addressed during the sprint Retrospective and any changes to the definition made and agreed to there. However, the Scrum Team should heed the words in the Scrum Guide which say, “As Scrum Teams mature, it is expected that their Definition of ‘Done’ will expand to include more stringent criteria for higher quality”. This means that the definition of 'Done' should be strengthen rather than weaken as time and sprints go by.
